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# How to receive emails from my clients in Fotostudio

To simplify the management of your communication with your clients, Fotostudio allows you to receive your clients’ emails directly in your interface. No more switching between multiple platforms: everything is centralized and organized in one place.

### **Step 1: retrieve your Fotostudio email address**

In Fotostudio, go to **Messaging → Settings** (*Sending/receiving server*).

In the **Receiving** section, select your unique email address (`XXX@fotostudiomail.com`) and copy it.

### **Step 2: enable email forwarding**

To start receiving your emails in Fotostudio, simply enable email forwarding from your email provider (Gmail, Outlook, OVH, etc.).

Here are the general steps to follow:

* Go to your email account settings.
* Find the email forwarding option.
* Add the unique address provided by Fotostudio as the forwarding address.
* Save the changes.
* Depending on your provider, a confirmation email may be sent to your Fotostudio address. If so, open it directly from **Messaging → Inbox** in Fotostudio and click the confirmation link.

This option sends Fotostudio a copy of every email received in your inbox.

||| **Email privacy** — For privacy and efficiency reasons, Fotostudio only processes emails sent by contacts already registered in your CRM.  
If you receive an email from an address that does not yet exist in your Fotostudio contacts, that email will neither be opened nor stored.  
This ensures that only conversations with your current clients and prospects are centralized in Fotostudio.

# **Enable email forwarding in Gmail**

Log in to gmail.com with your account.

### 1. Access settings

* Click the gear icon in the top right corner.
* Click **See all settings**.
* Open the **Forwarding and POP/IMAP** tab.

### 2. Add a forwarding address

In the **Forwarding** section, click **Add a forwarding address**.

A window will open: enter your Fotostudio address and click **Next**.

### 3. Confirm the forwarding address

Gmail will send a confirmation email to your Fotostudio address.

Open this email from the CRM and click the confirmation link.

Once confirmed, go back to Gmail settings.

### 4. Configure forwarding options

In the **Forwarding** section, select:

`Forward a copy of incoming mail to [address]`

Then click **Save Changes** at the bottom of the page.

# **Enable email forwarding in OVH**

Log in to ovh.com with your account.

### 1. Access your OVH dashboard

Once logged in, go to the **Emails** tab.

### 2. Select your domain or email address

In the left menu, click **Domains** or **Emails** depending on your setup, then select the relevant address.

### 3. Open redirection settings

In the Emails section, look for **Redirections** or **Redirection management**, then click **Create a redirection**.

### 4. Configure forwarding

In the window:

* **Source address**: your usual email address  
* **Destination address**: your Fotostudio address  

### 5. Save the redirection

Click **Confirm** or **Save** to finalize the setup.