Loyalty & referrals: complete use cases

🧾 Complete use cases

To understand how the Loyalty module works day to day, here are a few concrete examples you can follow step by step. Each scenario shows how points add up and how rewards are given automatically or manually.

Scenario 1: A classic loyal client

Mary books a €75 portrait session through your website.

1. She pays the €75 → she automatically gets 75 points (points linked to the payment).
2. You do the session and mark it as validated → she gets 50 extra points for the portrait session.
3. Mary now has 125 points.
4. The reward you set for 100 points is triggered automatically.
5. Mary receives an email announcing her reward (e.g. a €10 discount code).
6. She can use this code on her next order.

This scenario shows how a regular client can collect points with no extra action on your part, while being rewarded automatically.

Scenario 2: A successful referral

Paul is already a client and has 350 points.

1. He shares his referral code PAUL-MARTIN with his sister Sophie.
2. Sophie books a family session through the online form and enters the referral code.
3. You validate Sophie's session:

• Paul gets +30 points for the referral → he reaches 380 points.
• Sophie gets +10 points as a welcome bonus + 75 points for the payment + 75 points for the family session.

Sophie starts with 160 points and has already unlocked her first reward. This scenario shows how well referrals reward both the referrer and the referee.

Scenario 3: A manual goodwill gesture

Julie ran into a technical problem with her order.

1. To thank her and make up for the incident, you manually add +50 points to her account with the description: "Goodwill gesture after incident".
2. These points are added to her balance and can help her unlock her next rewards.

This scenario shows how the module lets you act manually to show a client you value them and strengthen their loyalty.

Scenario 4: A long-term VIP client

Thomas has been a client for 2 years and has booked 8 sessions, spending €2,400 in total.

1. You turn on the loyalty module and run an automatic recalculation over 12 months.
2. Fotostudio automatically calculates:

• 2,400 points for the payments
• 400 points for the 8 sessions (50 points per session)
• Total: 2,800 points

3. Thomas has therefore unlocked all the rewards up to 1,000 points.
4. You can contact him personally to thank him and offer him something special.

This scenario shows how the module can highlight VIP clients and automate the recognition of their loyalty over the long term.

Updated on: 03/11/2026