Why is my email marked as read when my client hasn't read it?
Every time one of your emails is displayed by your client, a small invisible image is loaded, which allows us to consider the email as read, because it has been opened.
It is possible for your email to be marked "read 1x" a few seconds after sending. This does not necessarily mean that your client has read the email, but some email software opens the email to check that it is not spam.
If you have activated the option "Receive a copy of all sent emails" in Settings > Data > Email templates and you open the email received in copy, it will mark your email as "read".
This "read" data is therefore not 100% reliable.
On the other hand, the "link clicked" status is 100% reliable. You will always know if your client has looked at your quote, invoice, contract, or questionnaire.
It is possible for your email to be marked "read 1x" a few seconds after sending. This does not necessarily mean that your client has read the email, but some email software opens the email to check that it is not spam.
If you have activated the option "Receive a copy of all sent emails" in Settings > Data > Email templates and you open the email received in copy, it will mark your email as "read".
This "read" data is therefore not 100% reliable.
On the other hand, the "link clicked" status is 100% reliable. You will always know if your client has looked at your quote, invoice, contract, or questionnaire.
Updated on: 08/02/2024
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