It isn't possible to cancel a subscription or get a refund once the 14-day legal withdrawal period has passed.

However, you can pause your subscription yourself for 1, 2 or 3 months, for example during a quiet period, long-term sick leave or maternity leave.

How do I pause my subscription?

1. Go to My account > My subscription and turn off "Auto-renew subscription".
2. Fotostudio asks why you want to stop. Pick the main reason.
3. Depending on your answer, you're offered solutions: a pause, a free month or switching to monthly billing. The pause is offered if your business doesn't justify the subscription right now, or if you haven't had time to set everything up.
4. Choose how long to pause (1, 2 or 3 months) and click Pause.

You can pause once every 12 months, as long as your subscription is active and auto-renewal is turned on.

What happens during the pause?

• The pause starts at the end of your current period. Your account works normally until then.
• Nothing is charged during the pause.
• Your account becomes read-only: you can view everything, but you can't change anything.
• Your booking pages, your website and your contact forms are switched off.
• Your galleries stay online for your clients.
• You get a reminder 7 days before the pause ends. Billing resumes automatically at the end of the pause.

Want to come back sooner? In My account > My subscription, click Resume now: your account can be edited again right away and your subscription is charged within 24 hours. Before the pause starts, you can also cancel it with Cancel the pause.

You can also stop the automatic renewal of your subscription, see the article How to prevent the automatic renewal of the subscription?

Updated on: 30/10/2026