Your Fotostudio subscription renews automatically at the end of the subscribed period.

Automatic renewal may fail if (non-exhaustive list):

• You don't have a credit card saved on your account
• Your credit card has expired
• You don't have sufficient funds
• Your bank blocked the payment

The renewal may not go through if you have several credit cards saved in My account > My cards. We recommend deleting the cards you don't need and keeping only one.

What happens if I don't renew my subscription on time?

You receive an email letting you know that the renewal failed and that your account is blocked. You can still log in to your account to take out a new subscription or retrieve your data. However, you can't create anything on your account.

If you go more than 7 days without a subscription, your account is deactivated. This means you no longer have access to your account and your data unless you take out a new subscription.

I'm coming back after a long break: can I get my account back?

Yes. If your subscription (or your trial period) ended at least 6 months ago, your access is reopened for 7 days as soon as you log in. A banner saying "Your access is open again until…" lets you know. All your data is there: use these days to discover what's new, then click Choose my plan if you want to continue.

Nothing is charged without your consent: auto-renewal is turned off during these 7 days. If you don't take out a new subscription by the end, your account goes back to how it was before.

This reopening is only possible once every 12 months.

Can I change my subscription plan, and under what conditions?

You can change your subscription at any time. Just choose a new plan in My account > My subscription.
You can then choose when the change applies:

• Immediately: you pay a prorated share of the difference between your current plan and the new one
• At the next renewal: no immediate payment. You'll be charged the price of the new plan when your subscription renews.

Updated on: 30/10/2026