• How to use my professional email address for sending emails from Fotostudio (mail server or Google)?

  "To fully benefit from Fotostudio's features, it is very important to configure your professional email address for sending emails. Explanation about email addresses In Fotostudio, we distinguish two email addresses for your account: The email address in Settings My Account My Profile which is used to log into the account and to receive notifications from the software The email address to configure for sending emails from the platformSome readers

• Is it possible to send an email / newsletter to all my contacts?

  Currently, this is not possible, as Fotostudio does not offer a mailing / newsletter tool. However, you can easily export your contacts from the Contacts menu, and then import them into a free mailing software like Mailjet or MailChimp for example.Some readers

• Why can't I use all the email templates?

  The "fotostudio" email templates (marked in purple in the template list) are used by the platform and are linked to specific actions. For example, the "fotostudio" quotation sending template will always be used when you want to send a quote. You cannot manually send this template from a client's file because you would not be able to link the quote to this email. To send this quote, you just need to use the Actions Send button next to the quote. The main thing to remember is that "fotSome readers

• Why do all my clients receive my emails in spam?

  Receiving emails can be complicated depending on the inbox used by the client. Indeed, each provider (Gmail, Hotmail, OVH, etc.) has its own anti-spam policy. Hotmail, for example, is known to have an excessive anti-spam policy, and there is a high chance that your emails will end up in spam at Hotmail, whether you use Fotostudio or not. You also have a simple way to see if your clients are receiving your emails or not, by checking the "read / unread" status in the Emails (https://www.fotostuSome readers

• Why is my email marked as unread even though my client has read it?

  Every time one of your emails is displayed by your client, a small invisible image is loaded, which allows us to consider the email as read, because it has been opened. However, some people and/or some email software block the display of images when reading an email. In this case, our image is never loaded and we cannot know if the email has been read. This "unread" data is therefore not 100% reliable. On the other hand, the "link clicked" status is 100% reliable. You will always know if yourSome readers

• What are email templates used for?

  Email templates allow you to save valuable time by avoiding having to rewrite the same emails for all your clients or doing copy/paste. You can create a template once (for example, "Pre-session Information") that you can then send to your contacts via their file or via automated emails. Email templates are also used by Fotostudio for automated emails (sending quotes, invoices, contracts, etc.). You can modify the content of these templates to adapt the text but not delete them. ManagingFew readers

• Why was my email read many times?

  Each time one of your emails is displayed by your client, a small invisible image is loaded, which allows us to consider the email as read, because it has been opened. Some of your clients will open this email many times, without necessarily reading it. For example, if they delete the message above in their inbox, they come back to your email, and this counts as +1. This number therefore represents the number of times the email has been displayed.Few readers

• How to receive a copy of the emails sent from Fotostudio?

  You have the option to receive a copy of all the emails sent from Fotostudio. To do this, you must activate the option "Receive a copy of all emails sent" in Settings Data Email templates.Few readers

• How to send an attachment larger than 5 MB / send multiple attachments?

  When you send an email in Fotostudio (or when you prepare an email template), you have the option to select an attachment. However, you are limited to one attachment per email and to a maximum size of 5 MB. To overcome these limitations, we recommend hosting your file on a drive (Google Drive, Dropbox, your own hosting, etc.) and retrieving the sharing link to integrate it into your email.Few readers

• How to schedule / delay sending an email?

  When you write a new email, you have the option to schedule the sending by choosing a send date and time. You also have the option to schedule the sending of an email within a workflow. More information in the Workflows category.Few readers

• How to use my Google address only for syncing the calendar and my professional address for sending emails?

  If you no longer wish the emails you send via Fotostudio to be sent from your Google address, you first need to set up your professional email address in Settings Data Email templates. For more information, see the article How to use my professional email address for sending emails from Fotostudio (mail server or Google)?. TFew readers

• Why is my email marked as read when my client hasn't read it?

  Every time one of your emails is displayed by your client, a small invisible image is loaded, which allows us to consider the email as read, because it has been opened. It is possible for your email to be marked "read 1x" a few seconds after sending. This does not necessarily mean that your client has read the email, but some email software opens the email to check that it is not spam. If you have activated the option "Receive a copy of all sent emails" in Settings Data Email templatesFew readers

• Why am I no longer receiving notification emails from Fotostudio?

  It may happen that you no longer receive the notification emails that Fotostudio sends (quote validated, contract signed, new request from the contact form, etc.). Check your spams First, we invite you to check in your spams if our emails are not there. If this is the case, consider moving them to your inbox and adding our address to your contacts to avoid the problem for future emails. If our emails do not appear in your spams It is possible that our email provider has blocked your addrFew readers

• How to receive emails from my clients in Fotostudio

  To simplify managing your exchanges with clients, our CRM allows you to receive your clients' emails directly in your interface. No need to juggle between platforms anymore: everything is centralized and organized in one place! Step 1: Retrieve your Fotostudio email address In the Fotostudio CRM, go to the Messaging menu and then Settings (Sending/Receiving Server). In the "Receiving" box, select your unique email address (XXX@fotostudiomail.com) and copy it to your clipboard. SSome readers